Answers to Common Questions
Below is a list of our most frequently asked questions.
If you can't find the answer you need, please contact us and we will be happy to help.
Within the first 30 days from your order date you can cancel your order and request a refund which we will make, no questions asked.
If your order included any free Domain Names, SSL Certificates and/or Product Licenses (cPanel, Cloud Linux etc.), then the associated cost(s) will be deducted from your refund as these costs are not refundable to us. Any domain name(s) will remain registered to you and available for you to use as you wish.
VPS Servers and Dedicated Servers are setup manually, usually within a few hours.
Website Rescue - If you need to make small changes to your site's copy and don't know how, are struggling with CSS or your web developer has disappeared and you need to regain control of your website, we can help.
If you want to talk to us about your requirement please contact us and we will be happy to help.
If you are looking for support and can't find the answer you need, please contact us and we will be happy to help.
In order for us to assist you as quickly as possible, please provide as much information as possible regarding your question. This will help us to help you right away rather than starting by asking for information.
Technical Support Tickets:
When opening a Technical Support ticket please provide a good and clear description of the issue including any error messages or error codes you receive.
Also, if relevant, please explain the exact steps required to recreate the issue, including any logins necessary. This will allow us to attempt to recreate the issue and find a solution.
Click on the line corresponding to the service you want to log into. In the 'Actions' menu you will find a link to login to cPanel .
You will then see a login page where you can enter your username (email address) and password for that account. When you have entered these details click 'Login'.
The next screen gives you the option of various webmail programs you can use. Select whichever you prefer. If you already have a favourite, click 'Set as default' before proceeding. This will automatically select this program on future logins.
SpamAssassin, the anti spam system, is off by default for all website hosting accounts.
SpamAssassin can be turned on for your cPanel account. Simply go to cPanel>EMAIL>Spam Filters where you will find controls to turn SpamAssassin and Spam Box on/off as well as threshold score configuration settings.
From here you will be able to:
Change your name server names Update the contact information Request your EPP code