Frequently Asked Questions

Answers to Common Questions

Below is a list of our most frequently asked questions.

Sales

If you can't find the answer you need, please contact us and we will be happy to help.

We have been in business since 2008 where we focused mainly on ecommerce and traded as 1st4webshops. Due to the broadening of scope in our custom software solutions and the increase in the number of customers requiring hosting, we took the decision in 2016 to move to offer hosting directly and change our name to be consistent with the services we now offer.
Yes. We have a 30 day 'no questions asked' money back guarantee.

Within the first 30 days from your order date you can cancel your order and request a refund which we will make, no questions asked.

If your order included any free Domain Names, SSL Certificates and/or Product Licenses (cPanel, Cloud Linux etc.), then the associated cost(s) will be deducted from your refund as these costs are not refundable to us. Any domain name(s) will remain registered to you and available for you to use as you wish.
We accept all major Credit and Debit cards, PayPal and Bank Transfer.
Website Hosting, Domain Names and SSL Certificates are setup immediately upon receipt of payment.

VPS Servers and Dedicated Servers are setup manually, usually within a few hours.
PHP Application Development - If you have a custom project or an immediate requirement where you have not been able to find an 'off the peg' solution, we can help. We have provided our clients with custom solutions ranging from simple data capture forms through to complex applications including the handling of conference bookings/payments and online assessments which generate PDF reports immediately on completion.

Website Rescue - If you need to make small changes to your site's copy and don't know how, are struggling with CSS or your web developer has disappeared and you need to regain control of your website, we can help.

If you want to talk to us about your requirement please contact us and we will be happy to help.
If you require support please go to our Contact Us page where you will find details regarding our support departments. Simply click on the appropriate link to open a ticket.

Support

If you are looking for support and can't find the answer you need, please contact us and we will be happy to help.

Technical Support

If you require support please go to our Contact Us page where you will find details regarding our support departments. From there you will be able to raise a ticket with the appropriate department.
If you require technical support, have a question regarding non-technical issues, billing, sales or wish to report abuse, simply go to our Contact Us page and click on the appropriate link.

In order for us to assist you as quickly as possible, please provide as much information as possible regarding your question. This will help us to help you right away rather than starting by asking for information.

Technical Support Tickets:
When opening a Technical Support ticket please provide a good and clear description of the issue including any error messages or error codes you receive.

Also, if relevant, please explain the exact steps required to recreate the issue, including any logins necessary. This will allow us to attempt to recreate the issue and find a solution.

cPanel

Log into your client area then, from the client area menu, select 'Services' then 'My Services'

Click on the line corresponding to the service you want to log into. In the 'Actions' menu you will find a link to login to cPanel .
Log into your client area then, from the client area menu, select 'Services' then 'My Services'.

Click on the line corresponding to the service where you want to reset the password. In the 'Actions' menu you will find a link to 'Change Password'.

Email

Open your browser and enter 'www.yourdomainname.com/webmail' in the address bar, where 'yourdomainname.com' is replaced by your actual domain name.

You will then see a login page where you can enter your username (email address) and password for that account. When you have entered these details click 'Login'.

The next screen gives you the option of various webmail programs you can use. Select whichever you prefer. If you already have a favourite, click 'Set as default' before proceeding. This will automatically select this program on future logins.
Website Hosting customers

ASSP, the anti spam system, is on by default for all website hosting accounts.

If you wish to turn ASSP off, simply raise a Technical Support ticket with your request. ASSP can be turned off across your whole cPanel account or for individual email accounts. Please specify which you require in your ticket.

If you previously raised a ticket requesting ASSP be turned off and you require it turning back on, simply raise a Technical Support ticket with your request specifying whether ASSP is to be turned on across all accounts or specific ones only.
Website Hosting customers

Each day ASSP, the anti spam system, sends an email to each account where SPAM has been detected with details of all messages flagged as SPAM during the last 24 hours for that account.

If you wish to turn this off, simply raise a Technical Support ticket with your request. This feature can be turned off across your whole cPanel account or for individual email accounts. Please specify which you require in your ticket.

If you previously raised a ticket requesting the ASSP Daily SPAM Report to be turned off and you require it turning back on, simply raise a Technical Support ticket with your request specifying whether it is to be turned on across all accounts or specific ones only.

Domain Names

Yes. To manage your domain(s) log into your client area then, from the menu, select 'Domains' then 'My Domains' then click on the line of the domain you want to manage.

From here you will be able to:

Change your name server names Update the contact information Request your EPP code
Yes, though some domains have restrictions on how long before the scheduled expiry date renewal can be made.

To view and renew your domains log into your client area then, from the menu, select 'Domains' then 'Renew Domains'.

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